1. Definitions and agreement formation
PulseHireX is operated by Question Techs, 1007 N Orange St, Wilmington, DE 19801. Legal notices, privacy requests, security reports and support requests may all be sent to info@pulsehirex.com and are routed internally to the responsible team.
These Terms, the applicable order form, DPA, Acceptable Use Policy and incorporated policies form the agreement. By executing an order, creating an authorized account or using the service, the customer and its users agree to the applicable terms. If an individual acts for an organization, that individual represents authority to bind it.
2. Accounts and authorized use
Customers may permit only authorized personnel to use accounts and must keep account details accurate. Accounts are individual unless an order expressly permits another model. Customers are responsible for user administration, endpoint security, client-system authority and activity under their accounts until compromise is reported.
3. Prohibited conduct
Users must comply with the Acceptable Use Policy. They may not access systems without authority, extract or disclose protected credentials, evade security controls, introduce malicious code, interfere with service operation, impersonate others, or use PulseHireX unlawfully.
4. Fees, taxes, renewal and cancellation
Fees, billing intervals, minimum commitments, renewal, cancellation dates and taxes are stated in the order form. Unless the order says otherwise, fees are payable as invoiced, exclusive of taxes, and commitments do not automatically create a right to a prorated refund. The Refund and Cancellation Policy applies subject to mandatory law.
5. Customer data and confidentiality
Customers retain rights in customer data and grant Question Techs the limited right to process it to provide, secure and support the service. Each party must protect the other's non-public information with reasonable care and use it only for the agreement, except where disclosure is authorized or legally required.
6. Intellectual property and feedback
Question Techs and its licensors retain rights in PulseHireX, documentation, service design and improvements. Customers receive a limited, non-exclusive, non-transferable right to use the service during the subscription. Feedback may be used without restriction or obligation, provided it does not identify the customer or disclose customer confidential information.
7. Third-party services
PulseHireX may connect users to customer-selected third-party sites. Those services are governed by their own terms and controls. Question Techs does not control their availability, authentication, MFA, interfaces or conduct and is not responsible for changes made by those providers.
8. Availability, security and responsibilities
We use reasonable measures designed to operate and secure PulseHireX. Any binding availability commitment appears only in an applicable Enterprise SLA or order. Customers must authorize destinations, manage users, secure endpoints, maintain appropriate backups of their own source records and notify us promptly of suspected compromise.
9. Credentials and sensitive data
Customers warrant that they have authority to store and use submitted credentials. PulseHireX reduces routine exposure but browser-delivered credentials may be accessible to technically privileged endpoint users. Customers should use named accounts where available and Brokered Access or equivalent stronger controls for critical systems.
10. Suspension and termination
We may suspend affected access when reasonably necessary to prevent harm, address a security threat, comply with law, respond to non-payment after notice, or stop a material breach. Either party may terminate as stated in the order or for uncured material breach. We will limit suspension where practical and restore service when the cause is resolved.
11. Data return and deletion
On termination, customer access ends. Export availability, return windows, deletion timing, backup handling and legally required retention are described in the order, DPA and Data Deletion and Return Policy. Customers must retrieve needed data before the return window closes.
12. Disclaimers and liability
Except for express written commitments and to the maximum extent permitted by law, the service is provided as available and implied warranties are disclaimed. Liability exclusions, caps, carve-outs and allocation of risk must be stated in the signed order or master agreement; no marketing page expands those commitments.
13. Indemnification
Any indemnity for intellectual-property claims, customer data, unauthorized use or legal violations applies only when expressly stated in the signed order or master agreement, including its notice, control and cooperation requirements.
14. Law, disputes, export and notices
The governing law, forum and dispute process are those stated in the signed order or master agreement. Each party must comply with applicable export, sanctions and anti-corruption laws. Formal notices must use the addresses and method in the order; operational notices may be sent electronically.
15. Order of precedence and changes
If documents conflict, the signed order controls first, then a signed master agreement, then the DPA for personal-data processing, then these Terms, then incorporated policies, unless a document expressly states otherwise. Updated online terms apply only as permitted by the agreement and law; material changes will be identified by a revised effective date.