1. During the service
Authorized administrators may remove assignments, logins and other supported records. Some security and audit records are intentionally protected from ordinary alteration to preserve accountability.
2. Termination and return
After termination, workspace access is disabled. If the signed agreement provides a return window, the customer must request and retrieve an approved export during that period. Secret exports are not provided through normal PulseHireX interfaces unless a separately approved secure migration process expressly requires them.
3. Deletion and backups
After the return window and subject to legal holds, billing, security and contractual retention, customer data is deleted or de-identified from active systems. Encrypted backup copies age out under controlled schedules; they remain protected and are not restored except for disaster recovery.
4. Confirmation and exceptions
Customers may request deletion confirmation from info@pulsehirex.com. We identify categories retained and the reason when complete deletion is not legally or operationally permitted.